FAQ
Frequently Asked Questions
Getting Started - My account got banned
My account got banned
For security and our rules. our system will automatically ban accounts that violate our terms of service and site rules.
In most cases, users get banned by one of these reasons:
- Multiple accounts
- Multiple users use the same wallet
- VPN / Tor / Proxy
If you think you didn't do anything wrong, you can contact customer service to solve the problem.
Can someone assist me?
If you need any assistance that require staff to look into, you can contact us on Telegram.
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